In such cases you’re stuck with the original Logitech Harmony Remote Software, which hasn’t seen a significant update in quite awhile. If you have an older Harmony remote-I have a Harmony 880 in addition to my newer Harmony One-MyHarmony does you no good as these older remotes aren’t supported. Setup was a snap and it was able to copy configurations from an old account (used with the older Harmony Remote Software) to the new account I created for the MyHarmony app. I have a Harmony One remote and the MyHarmony software works perfectly with it. The software has a massive database of devices and will do the right thing and add it to the kind of activity you desire. Instead, when configuring the software, just enter a brand ( Roku or Sonos, for example) and then enter a model number- XDS or Play:5, for instance. (With the older Harmony Remote Software this is particularly confounding with Roku devices because they’re classified as DVD players.) While each allows you to add devices (your TV and receiver, for example) and activities (such as “Watch TV” or “Use Roku”), the MyHarmony app doesn’t ask you to first choose a particular kind of device and then select a name from a list of supported brands.

There are significant differences between the two. If you have a Harmony Ultimate Harmony Ultimate Hub Harmony Smart Control Harmony Touch, Harmony Ultimate One Harmony One+ Harmony 700, 650, 600, 300, 200, 350 or Harmony Link you should be using Logitech’s MyHarmony app rather than the older Logitech Harmony Remote Software. It’s possible that you’re using out-of-date software. I have one too, but I can’t seem to make it work with my Roku set-top box, yet it’s fine with all my other gear.

I’ve heard you say that you like Logitech’s Harmony Remote universal remote control. Reader Doug Dyson has what may be an unrelated-to-what-I-normally-write-about question. Editor’s note: This article has been updated to address the MyHarmony software, which is far more current than the Logitech Harmony Remote Software originally discussed.

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